The City Government of Cagayan de Oro has put up an online portal where citizens can file complaints against specific persons not qualified to receive cash assistance under the Social Amelioration Program (SAP) of the Department of Social Welfare and Development (DSWD). The “e-REKLAMO SAP Complaints Portal” is applicable only in Cagayan de Oro City. You can fill-up the online COMPLAINT FORM HERE.

Below are screenshots of the portal.

In page 2, you need to put in the NAME OF ALLEGED PERSON, the BARANGAY, SPECIFIC HOUSE ADDRESS OF ALLEGED PERSON and REASON FOR COMPLAINT. Name of the complainant is OPTIONAL.

Reasons for Complaint are limited to the following selections in the drop-down menu.

In page 3, you need to input a VALID MOBILE NUMBER.

And finally, click SUBMIT.

Accordingly, any information sent through the online portal is handled with utmost confidentiality by the City Social Welfare Department (CSWD) personnel under the local government of Cagayan de Oro City. All information database will be forwarded to DSWD and copy furnished PNP-CIDG.

The public is advised if your complaint is not within the jurisdiction of Cagayan de Oro City, you can visit the concerned City/Municipal Social Welfare Office or your Regional DSWD to formally file your SAP-related complaints.

If you don’t have internet access, you can still file your complaint via walk-in at CSWD Office and fill-up the form.

all info courtesy of Alain Roy Romero

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