BPI issues new advisory on accounts info updating


Amidst the celebration of the Cagayan de Oro City fiesta, local clients of Bank of the Philippine Islands (BPI) were caught by surprise with the announcement last August 26 for all clients to update their information by August 31 or risk losing their online, mobile, and ATM access.

However, on August 29 which is a holiday, BPI posted a clarification on its official Facebook page as shown below. Deadline of updating account info is on September 30 and not August 31 as announced.


After drawing flak from the public, BPI released a new statement yesterday as shown below.

BPI clients have to fill out and sign a customer information sheet (CIS) and a foreign account tax compliance act (FATCA) form and submit the same to any of their branches for updating. BPI has eight branches in Cagayan de Oro:

  1. Main – Velez-JR Borja Sts.
  2. Divisoria – Capistrano-RN Abejuela Sts.
  3. Cogon – Osmena St.
  4. Lapasan – CM Recto Ave.
  5. Ayala Centrio – GF, Centrio Mall
  6. Limketkai – GF, East Concourse Annex, Limketkai Mall
  7. Georgetown Cybermall – RN Pelaez Blvd.
  8. Masterson Ave. – Masterson Ave., Upper Balulang

BPI’s branches in the city particularly Main, Divisoria, Limketkai and Ayala are always full so expect clients to further crowd the banks up to September 30.

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One Comment

  1. Gene Eric says:

    Poor damage control. When they announced the extension, their website administrator should immediately edit their website. Then they said that only those who received text or email and cannot withdraw through ATM should update their records. People panicked because Monday is a holiday and it was salary days. In short wala silay klaro, usab usab then late in updating their website. I was in one of their branches and the place was jampacked. I thought you would just submit the form with ID but you have to get a number and it’s not just submitting the form, they have to check entries. Some other day.

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