The Department of Interior and Local Government Region 10 has chosen Cagayan de Oro City’s ‘Taxpayer-Friendly Kiosk and Automated Business Permit and Licensing System’ as ‘model on good practice’ among local government units in the region.

The selection came during the agency’s recent ‘Training on Documenting LGUs Good Practices’ which was participated in by 11 cities and municipalities in Region 10 and aimed at drafting a ‘reference document’ of its ‘model projects’ or ‘good practices’ that can be replicated among interested LGUs.

Unlike before, clients now are experiencing hassle-free, convenient transactions at City Hall, especially at the City Treasurer’s Office, due to the establishment of a touch screen, self-service, multifunctional kiosk machine.

The ‘first-of-its-kind’, in-house kiosk machine, which was developed and designed by the City Treasurer’s Office, can issue statements/receipts of bill on business tax, real property tax, professional tax, community tax (‘cedula’) and queuing or priority number when paying at the counter.

Through the innovative technology and assistance from the USAID-funded Project INVEST, faster and efficient service delivery has resulted to a remarkable almost 40% increase in the city’s tax collection during the first quarter this year as the city earned more than P412 million during the period as compared to P297 million on same period in 2013.


It can be recalled that Cagayan de Oro City received the Department of Science and Technology’s ‘e-Readiness Leadership Award’ last June for being ranked no. 1 among cities all over the Philippines in terms of e-governance primarily due to the city’s kiosk-based business permit and licensing system.

info from CDO Info Network

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