Revenue Region No. 16 of the Bureau of Internal Revenue in Cagayan de Oro city registered a collection of P2,111,975,891.82 (partial) from January to May 2010 surpassing its 2009 collection of the same period by P415,175,556.50 or 24.247%.

It also exceeded its goal for the first five months of 2010 by P327,529,891.82 or 18.35%.

This is a remarkable growth considering the tough struggles the BIR in the region went through.

Such as, transfer of big taxpayers’ payments to the Large Taxpayers Service at National Office (LTS), constant brownouts which persistently hounded both business and government sectors, and winning back the trust and confidence of the taxpaying public by projecting a positive image of the BIR.

Regional Director Esmeralda M. Tabule expressed hopes to sustain the good collection performance and achieve the annual collection goal of P5.3 billion (P5,336,579,000) by year-end.

High performance levels of the sic Revenue District Offices (RDO) under this region and teamwork in the implementation of various tax collection measures, influenced the region’s success for the first five months.

According to Director Tabule, the delivery of fast, efficient and counrteous frontline services to taxpayers increased voluntary compliance from them.

Making the BIR readily accessible to taxpayers underscores the leadership’s commitment to having an office that is not only efficient but also taxpayer friendly.

“We collected more but we ensure that we give our excellent service,” she added.

Taxpayer Service Areas (TSAs) were set up in conspicuous places in all RDOs in the region.

The TSAs are equipped with adequate resources, including chairs, tables, computers with internet connections, telephone for TSA personnel and/or taxpayer use.

Sufficient supply of current BIR forms and tax returns are displayed.

Gender and Development Express lanes were also established to cater senior citizens, differently abled, pregnant women and nursing mothers, which is part of the Handang Maglingkod Program)HMP) of the bureau.

The HMP aims to enhance services given to taxpayers and to help increase private sector participation in government’s revenue generation activity.

It also includes the institution of a system for measuring taxpayer satisfaction levels, the crafting of inputs to the performance measurements of BIR officers, and enhancement of cooperation between the BIR and private sector organizations.

A contest is held every year with judges comprised of the BIR Regional Director, one representative each from the Philippine Institute of Certified Accountants, Integrated Bar of the Philippines, and the business sector.

The awarding of winners for this years’ HMP will be on August 2 in time for the BIR’s Anniversary Celebration. (BIR)

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