Focus Services Inc., a privately owned call center service provider based in Roy, Utah in the United States specializing in multi-product telesales and customer relationship management is looking to expand operations in the Philippines. One of the areas being looked at is Cagayan de Oro City.
Founded in 1995 with two employees, Focus has grown year over year by building strong, collaborative and effective vendor relationships with clients across multiple industries. Currently, Focus has just under 2,000 employees working in 9 Focus facilities around the world.
Just recently, it announced openings for its new facility in Mandaue City. The firm has been maintaining a call center office in Bacolod since 2006.
Hopefully, it will choose to expand in the city for the many IT graduates in the city and nearby areas who have been actively enticed to relocate in Cebu and Manila by other BPO firms.