Here’s some Good News. The National Telecommunication Commission (NTC) on Friday issued an order extending the validity period of prepaid cellphone credits in response to mounting user complaints.

In memorandum circular 03-07-2009, the following rates and validity period become effective 15 days after the directive’s publication in a national newspaper:

• P10 or lower, three days;
• over P10 to P50,15 days;
• over P50 to P100, 30 days;
• over P100 to P150, 45 days;
• over P150 to P250, 60 days;
• over P250 to P30, 75 days; and
• over P300 – 120 days.

In addition to the new rates, the NTC ordered that unused credits would be added to new credits, and the validity period would be extended based on the new credit. “For each new load that is purchased, the amount of the unused loads earlier purchased that are still within the validity period shall be added to and accumulate to the new load. The new minimum validity or expiry period shall be based on the sum of the new load plus the unused load,” the order read.

Complaints against telecommunication companies’ prepaid services have been highlighted in congressional hearings with no less than Senate President Juan Ponce Enrile personally recounting problems on the matter and challenging NTC officials to address the problem.

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