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Cagayan de Oro City has been identified as one of the possible sites for call center operations of giant conglomerate Tata Group of India, with an initial capacity of 250-300 seats.

The city has been identified as one of the so-called ‘Next Wave Cities’ as good sites best suited for BPO operations.

According to Jonathan de Luzuriaga, executive director for industry affairs for the Business Processing Association of the Philippines, the Indian group was currently conducting a due-diligence study in the country.

“They’ve been badly burned by the talent shortage in India, so they’re looking at the Philippines as a new location,” he said of Tata and many other Indian business process outsourcing firms. “A lot of Indian BPOs are really looking at setting up shop here.”

For Tata’s call center facility, he said the group was looking at areas in the Visayas and Mindanao.

“The trend of site-hunting now has tipped. It’s now Mindanao first, Visayas second, and Luzon third. They know that Metro Manila is already very congested, so they’re looking at the ‘Next Wave Cities’ for their investments,” he said.

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